Privacy Policy

TutorSansar ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using TutorSansar you consent to the data practices described in this policy.

We collect the following types of information when you use TutorSansar:

• Account information: name, email address, phone number, and password
• Profile information: grade level, subjects, location, qualifications (for tutors), and profile photo
• Usage data: how you interact with our platform, pages visited, and features used
• Device information: IP address, browser type, and operating system
• Communications: messages exchanged through the platform

We use your information to:

• Match students with suitable tutors based on their requirements
• Create and manage your account
• Process tutoring requests through our relay system
• Send notifications about requests, matches, and platform updates
• Improve our matching algorithms and platform features
• Respond to your enquiries and provide customer support
• Ensure the safety and security of our platform
• Comply with legal obligations

We share your information only in the following circumstances:

• With matched tutors or students: we share relevant profile information to facilitate the tutoring relationship
• With service providers: third-party vendors who help us operate our platform (e.g. hosting, analytics)
• For legal reasons: when required by law or to protect our rights
• With your consent: when you explicitly authorise us to share information

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide our services.

If you close your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it for legal purposes.

TutorSansar uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: required for the platform to function correctly
• Analytics cookies: help us understand how users interact with the platform
• Preference cookies: remember your settings and choices across sessions

You can control cookie settings through your browser. Disabling certain cookies may limit platform functionality.

TutorSansar serves students of all ages, including minors. When a user is under 18, we require parental or guardian consent for account creation.

We take extra care to protect the privacy of younger users and do not collect more information than is necessary to provide the tutoring service.

Parents may contact us at tutorsansar@gmail.com to review, update, or request deletion of their child's information.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at tutorsansar@gmail.com.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and, where appropriate, by email.

Your continued use of TutorSansar after changes take effect constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: tutorsansar@gmail.com
• Phone: +977 9867242743
• Address: Kathmandu, Nepal